Customer Service

Orders are handled by our offices within 48 working hours after the order is correctly finalised in our online shop.

Shipment is normally made within the next working day after finalisation of the order.

In the case of payment by bank transfer, this period shall be counted from the time the amount is credited. Therefore, the sending of documentation with the details of the bank transfer shall not be valid.

From the moment of dispatch, the courier has 24/48 hours for effective delivery.

It is recommended that the destination address indicated be attended to in order to avoid storage costs.

Shipping to Italy

Per importi INFERIORI a € 49 pagati con bonifico, pay pal, carta di credito o altre modalità elettroniche:

Contributo spese di spedizione = 7 euro

Per importi INFERIORI a € 49 pagati con contrassegno:

Contributo spese di spedizione = 7 euro + Contributo servizio di contrassegno = 6 euro

Per importi SUPERIORI a € 49 pagati con bonifico, pay pal, carta di credito o altre modalità elettroniche:

Contributo spese di spedizione = 0 euro

Per importi SUPERIORI a € 49 pagati con contrassegno:

Contributo spese di spedizione = 0 euro + Contributo servizio di contrassegno = 6 euro

Shipments outside Italy

EUROPEAN UNION (EU) AREA A: Austria, Benelux, France, Germany

EUROPEAN UNION (EU) AREA B: All states not specified.

Per importi INFERIORI a € 250

UE Area A = € 15

UE Area B = € 30

Per importi SUPERIORI a € 250

UE Area A = € 10

UE Area B = € 20

Shipments outside the European Union (EU)

In this case please contact us to request a quote.

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Right of withdrawal

As per current legislation, it is possible to make use of the right of withdrawal if the following conditions are met.

We must be notified of our wish to avail ourselves of this right within 14 days of receipt of the goods, preferably by registered letter with advice of receipt to the following address:

Tauro Essiccatori Srl - via del lavoro 6 - 36043 Camisano Vicentino

or by PEC at

tauroessiccatorisrl@pec.it

The letter of request must indicate the details of a bank or postal account into which the amount due will be credited.

In addition, the product purchased and no longer wanted must be returned to us within the same period.
It must be intact and complete in all its parts, including accessories, manuals and other material in the package, carefully packed so as not to be damaged during shipment.
Please also enclose a copy of the tax receipt or purchase invoice. Return costs are the responsibility of the customer.
Once the goods have been received and their integrity checked, the price of the goods will be refunded to the current account indicated in the letter requesting the right of withdrawal.

The refund concerns the price of the products net of shipping costs and will be made within 14 days of the return of the goods.