Upon registration, the customer undertakes to use an existing and valid e-mail address. It is at this address that we will send the order confirmation and any other notices regarding the order. The customer is asked to inform us of any changes or issues concerning the e-mail address. For example, if no e-mail confirmation is received after the order, there may have been a typo in the e-mail address or communication problems between the e-mail servers. Just contact us and we will solve the problem.
All Tauro products are guaranteed for 2 years from the date of purchase. The warranty is valid only if the product is accompanied by the sales document (receipt or invoice). As required by law, the warranty covers all faults due to manufacturing defects.
The shipping costs are specified in the last page of the order verification before final confirmation.
For more details and to verify current shipping costs, please visit the shipping costs page. shipping and delivery.
As per the legislation in force, the customer can exercise the right to withdraw provided that the conditions specified below are met.
We must be informed of your intention to exercise this right within 14 working days from receipt of the goods, possibly by registered letter with return receipt to the address: Tauro Essiccatori Srl – via del lavoro 6 – 36043 Camisano Vicentino
In the letter you must specify the details of a bank or post office account to which we can credit back the amount due.
Furthermore, within the same term, the purchased product that you do not want to keep must be returned to us. The returned product must be intact and complete with all its parts, including accessories, manuals and any other material included in the package, carefully packed to avoid damage during shipping. Please also attach a copy of the purchase receipt or invoice. The transport costs for returning the goods shall be borne by the customer. Once the goods have been received and found to be intact, the price of the goods shall be reimbursed to the current account specified in the letter requesting to exercise the right to withdraw.
The refund shall be made for the price of the products, net of shipping costs, within 30 days from the moment the goods have been returned to us.
The personal data collected shall be recorded in electronic databases, that are protected and not accessible to the public, and shall be processed by Tauro Essiccatori Srl using paper, electronic and/or automated means in order to register users, supply products/services as per users’ requests, fulfil contractual and legal obligations related to the products/services supplied, as well as, possibly, to send, including via e-mail, informative and promotional material to the data subject, concerning Tauro products and services. The data can be disclosed to our commercial staff, to Tauro sale points and to other natural or legal persons responsible for managing the technical services connected to the sale (e.g. banks for payments, firms in charge of the maintenance of our electronic databases), for similar processing with the same purposes. Providing the data of the data subject for such purposes is optional; the prior consent of the data subject is not necessary and failure to provide the data and/or the consent will make it impossible for Tauro to proceed with the processing for the intended purposes. Pursuant to art. 7 of Italian Decree Law No. 196 of 30-6-2003, the data subject may, at any time, access his/her personal data, requesting their updating, modification, completion and deletion, without prejudice to his/her right to object at any time for legitimate reasons to the aforementioned processing, by requesting it to our technical support service.
Pursuant to Article 1326 of the Italian Civil Code, the purchase contract is considered as finalized and these terms of sale are considered as accepted from the moment the customer clicks on the confirmation button in the verification screen at the end of the online purchase procedure.